Evaluating Usability of Academic Websites through a Fuzzy Analytical Hierarchical Process

In the higher education sector, there is a growing trend to offer academic information users through websites. Contemporarily, (i.e., students/teachers, parents, and administrative staff) greatly rely on these websites perform various tasks, including admission, access learning management systems (LMS), links other relevant resources. These vary from each in terms of their technological competence, objectives, frequency use. Therefore, should be designed considering different dimensions, so that everybody can accommodated. Knowing dimensions with respect usability multi-criteria decision-making (MCDM) problem. The fuzzy analytic hierarchy process (FAHP) approach has been considered significant method deal uncertainty involved subjective judgment. Although wide range factors for have already identified, most them are based judgment experts who never used This study identified important detailed literature review, classified them, prioritized critical among FAHP methodology, involving propose evaluation framework To validate proposed framework, five renowned educational institutes (HEIs) were evaluated ranked according criteria. As was created methodically, authors believe it would helpful detecting real issues currently exist